Last update: 06-05-2018
Your privacy is important to ProBooks. We developed this PÏrivacy Policy to provide you with information on how we process your personal data when you visit our website. ProBooks is a Hemelz ProBooks Service.
What is Personal Data
“Personal data” is information relating to an identified or identifiable natural person.
Personal data that is processed
When you interact with our website, the shop, customer support via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about the products you purchased, such as eBooks and books. We also may create event logs that are useful in diagnosing product or performance-related issues, and capture information relating to the support or service issue.
PURPOSE AND LEGAL GROUND:
We use this information to provide you with customer and product support and to monitor the quality and types of customer and product support we provide to our customers.
Categories of Recipients of Personal Data
Other service providers:
ProBooks uses cloud services from third parties such as YMLP, AuthSMTP and PayPro to assist in sending emails. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked on, and whether purchases were made following clicks on those links. ProBooks uses this data to analyse the level of engagement with its emails. ProBooks uses third-party service providers to help us better understand usage of the website and related purposes.
ProBooks may use services from a third party to assist in providing customer support. Those services facilitate communication via the ProBooks website through the “Contact Us” form or by telephone.
We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, legal process, or other legal obligation; (c) to enforce any of our terms and conditions or policies; or (d) as necessary to pursue available legal remedies or defend legal claims.
Retention of Personal Data
We will retain personal data submitted via the “Contact Us” form for a period of two (2) years. We will retain personal data collected by customer support and analytics tools indefinitely. In addition, see below under “Your Rights” for a description of your right of erasure.
If you reside in the European Union, you have the right under the General Data Protection Regulation (GDPR) to request from Hemelz ProBooks access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws.
To request access to or rectification, portability or erasure of your personal data, or to delete your Hemelz or ProBooks account, please contact us at: firstname.lastname@example.org or email@example.com.
Please attach in your email:
- account name at Hemelz or ProBooks
- the request itself
- a readable scan of a valid ID like a drivers license, passport (we are obliged to verify your identity)
If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, contact ProBooks at firstname.lastname@example.org.
If you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please contact Hemelz ProBooks at email@example.com.
Practical information about your Privacy:
- Name and contact information including your email address
- Your geographical location – e.g. country, city, zipcode, IP address
- Your preferences and areas of interest – e.g. as indicated in our newsletter sign-ups
- Information about your purchases or downloads
- Other information relevant to customer surveys and/or offers
Why we collect this information:
- We are able to give the information to our payment provider so we can show the correct sales-price of the product
- We have to know to know what sales-tax (vat/btw/iva) applies and have to charge you and what amounts of sales-tax we have to pay in your country of residence. This is obligated by international tax law, including the EU MOSS tax law.
- Many countries need different information on invoices and our information provides as with the possibility to do so.
- We will use your contact details to contact you about new books, authors, events and other developments (unless you choose to opt out of promotional emails)
- We will keep records of your transactions in case of any questions, replacements or refunds
- We may use it to customise the website to highlight books, authors or events we think you might be interested in
- We may store your billing and shipping addresses so that you can reuse them
Unless we have your express consent, we will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us. Your bank or card details will be securely collected and processed by our payment provider. In the case of buying print books from us, ProBooks will securely pass on your name, shipping address and order to our distributor for order fulfilment. In the case of buying ebooks, we securely pass on your name and email address to BooXtream, for the correct social DRM and distribution of the eBook you purchased.
Bank & Credit card information